Shipping policy
Shipping & Taxes
At OIO | SOUND, we aim to keep the experience simple, transparent, and consistent for every customer — wherever you are in the world.
Our goal is clean pricing, clear communication, and no hidden surprises from checkout to delivery.
Please note that shipping carriers and fulfillment locations may vary depending on product availability and destination.
📦 Processing & Fulfillment
Every item is created on demand to reduce waste and avoid overproduction.
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Fulfillment time: 1–3 business days
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Production begins shortly after your order is placed
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Orders are shipped from the fulfillment facility closest to your region whenever possible
This approach supports conscious production while helping us maintain efficient global delivery.
🚚 Estimated Delivery Times
Delivery times may vary depending on customs, local carriers, weather conditions, and regional logistics.
United States
3–6 business days after fulfillment
Canada
2–5 business days after fulfillment
United Kingdom
2–4 business days after fulfillment
Europe (EU)
2–5 business days after fulfillment
Australia & New Zealand
5–10 business days after fulfillment
Japan
2–4 business days after fulfillment
Brazil
5–15 business days after fulfillment
Worldwide (Other Regions)
6–20 business days after fulfillment
Please note: delivery estimates are provided by shipping carriers and are not guaranteed.
📮 Multiple Shipments
Orders may occasionally arrive in separate packages depending on:
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product type
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inventory availability
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regional fulfillment centers
If this occurs, tracking information will be provided for each shipment at no additional cost.
💸 Taxes, Customs & Duties
OIO | SOUND uses Shopify’s automated tax system to support global compliance and pricing transparency.
Sales Tax & VAT
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Sales tax is automatically calculated where required
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VAT is applied where applicable for customers in the EU and UK
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Final taxes are displayed at checkout before payment is completed
Customs & Import Duties
Certain countries may apply customs fees or import duties based on local regulations. These charges, if applicable, are the responsibility of the customer.
For most single-item apparel orders, additional duties are uncommon in major regions such as the US, EU, UK, Canada, Australia, and Japan — though policies may vary by country.
🌱 Commitment to Improvement
We continuously work to:
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improve fulfillment speed and reliability
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expand ethical production partnerships
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reduce environmental impact
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enhance the customer experience globally
As OIO | SOUND grows, we aim to further reduce shipping distances and improve regional fulfillment efficiency wherever possible.
In Summary
✔ Conscious on-demand production
✔ Transparent shipping timelines
✔ Automated tax handling through Shopify
✔ Global fulfillment with region-based logistics
For any shipping or tax-related questions, contact: